Questions about your order

When will my order arrive?

Orders placed before 22:00 on a working day are delivered the next day in the Netherlands and Belgium, within three working days elsewhere in the EU.

Can I return something?

Yes - within 30 days, unused and in its box. Print the label from your account and drop the parcel at any pick-up point; the refund follows within five days.

Is there a warranty?

Two years on every appliance, five years on the heating element of our kettles.

How do I pay?

iDEAL, Bancontact, credit card, PayPal, or on account for business customers.