Frequently asked questions
A FAQ where opening a question closes the one that was open - the first one open at the start.
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<h2>Questions about your order</h2>
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{tab 'When will my order arrive?'}
<p>Orders placed before 22:00 on a working day are delivered the next day in the
Netherlands and Belgium, within three working days elsewhere in the EU.</p>
{/tab}
{tab 'Can I return something?'}
<p>Yes - within 30 days, unused and in its box. Print the label from your account and
drop the parcel at any pick-up point; the refund follows within five days.</p>
{/tab}
{tab 'Is there a warranty?'}
<p>Two years on every appliance, five years on the heating element of our kettles.</p>
{/tab}
{tab 'How do I pay?'}
<p>iDEAL, Bancontact, credit card, PayPal, or on account for business customers.</p>
{/tab}
{/accordion}
</div>Questions about your order
When will my order arrive?
Orders placed before 22:00 on a working day are delivered the next day in the Netherlands and Belgium, within three working days elsewhere in the EU.
Can I return something?
Yes - within 30 days, unused and in its box. Print the label from your account and drop the parcel at any pick-up point; the refund follows within five days.
Is there a warranty?
Two years on every appliance, five years on the heating element of our kettles.
How do I pay?
iDEAL, Bancontact, credit card, PayPal, or on account for business customers.